Security & Safety

Security and safety for retailers and their customers is important to the Retail BID and it works closely with West Midlands Police and Birmingham City Council to ensure the city centre is a pleasant environment for businesses, visitors and shoppers. We work to achieve this through a number of initiatives;

  • Support retailers, alongside West Midlands Police and partners, to protect members from business crime
  • Work in partnership with the Homeless Taskforce and Homeless Outreach Support Team to help access support for street sleepers
  • Continue our day to day work with the Police and Retail PCSOs to address the problem of illegal street begging
  • Partner with and jointly fund Birmingham City Council City Centre Enforcement Officers and work with the local authority and West Midlands Police to act upon street nuisance issues and anti-social behaviour, ensuring the city centre is a welcoming place to be



The BID has three dedicated Police Community Support Officers (PCSO), Pat McGregor, Mike Poulton and Emma Riley working alongside the Retail BID team, patrolling the city centre daily and dealing with all street nuisances. They are supported by a team of PCSOs and West Midlands Police Officers. Having this direct partnership link with West Midlands Police is a huge benefit of the BID and for its members.

The BID work closely with West Midlands Police, retailers and shopping centres with a view to reducing business crime in the retail area.

PCSO Pat McGregor

Retail Birmingham Text Message System

The BID launched a unique text messaging system for all Retail Birmingham Members, which continues to be well received today.

The system connects instantly to over 250 Managers/Assistant Managers within member businesses. It is only used for critical and important business information and is controlled by the Retail Birmingham team. The system updates all member businesses with city centre information such as planned demonstrations, road closures or business issues.

The information includes verified sources from West Midlands Police, Birmingham City Council and other city centre stakeholders.

Retail BID is also working with West Midlands Police, store managers and property owners on a programme of new initiatives aimed at reducing shoplifting, fraudulent behaviour and other business-related crimes. Working collectively with the city’s main shopping centres, department stores and key retailers, the partnership will connect retailers, Retail BID and West Midlands Police using the latest digital technology and applications, creating up to date information and communication, building and sharing intelligence, to identify and prevent those intent on shop theft, fraud and criminal behaviour. Based at the Retail BID office, the partnership will be led by a board of loss prevention industry professionals and will have a dedicated Business Crime Intervention Manager, Intelligence Officers and on-street support for retailers and businesses.


Useful Contacts 

For any issues relating to rubbish in the city centre please email:

For any issues relating to rough sleeping or homelessness in the city centre please email:

To contact the police in a non-emergency situation, for example anti-social behaviour, please call 101

It is important to report incidents to the police as the number of reports they receive directly effects the resources they are assigned.

For information or concerns regarding busking, please contact Public Spaces Team on 0121 675 3616 or email